line decor
line decor

Attorney Information

Attorney / Client Telephone Contact

Attorneys who wish to contact their clients held in jail by way of telephone may call (540) 378-3700 and leave a message for the inmate to call. Please give your name, name of client, and time to call you. After verifying your information, the message will be delivered to the inmate. Your client may then return your call, if they so desire.

At the attorney's request, inmate's may be allowed to make free phone calls to their attorney.
If you would like to receive free phone calls from your client while he/she is incarcerated at the WVRJ, please
contact the on-site Pay-Tel representative at 540-378-3745

Attorney Client Visitation

Two attorney/client contact visitation rooms and three private non-contact rooms
are available on-site on a first come, first serve basis. (The private non-contact rooms are enclosed rooms
with glass separating the inmate & visitor. Communication in these rooms is done via telephone).

Attorneys are afforded visitation during the times listed below.

8:00 a.m. to 11:00 a.m.
2:00 p.m. to 5:00 p.m.
7:00 p.m. to 10:00 p.m.

Attorneys have the option of using the video visitation units at any of the member jurisdiction jails (Roanoke County, Franklin County and Montgomery County) to visit with their clients should they choose to do so.

The Western Virginia Regional Jail offers a form of video visitation called Remote Visitation.  Remote Visitation is available to be conducted in the comfort of your home via personal computer. Visits are 15 or 30 minutes in duration, and cost $0.50 cents/minute.  You must set up an account by logging onto www.smartjailmail.com prior to initiating a visit.  You may attempt to conduct a visit any time during the visitation hours.  However, a visit might be blocked if the kiosk is in use at that time.

Suggestions for making your video visit more enjoyable:

  1. Before logging in to visit, check your webcam for good picture quality and make sure you are located in well-lit area, but not where your camera is in direct sunlight.
  2. Check your sound quality/ audio level. Most webcams and operating systems allow for testing of your microphone on your system.
  3. Speak normally. Some have a tendency to speak loudly or directly into the microphone and this causes distortion for the inmate. Avoid allowing persons sitting or standing behind to talk, as they often speak louder than necessary.
  4. Avoid large movements during the call. Webcams are often sensitive to movement and do not offer a good picture during movement.
  5. Check your internet speed. Low bandwidths may cause lag time in transmission of your video feed. If unsure of your internet speed, contact your internet service provider to ensure your internet speeds are capable of handling video conferencing.
  6. Be logged into your account on time and ready to visit. If you are late for the visit, you will only be allowed the remainder of your scheduled time.

Frequently Asked Questions about Video Visitation:

Q. How long are the remote video visits and how much do they cost?
A. Each video visitation is 15 or 30 minutes and costs $7.00 for the entire 15 minutes, or $15.00 for the entire 30 minutes. You or the inmate may terminate the call at any time, however you will be charged for the entire scheduled time of visit.

Q. I lost my password, I had connection problems, transaction issues, or I am having problems using the system?
A.  If you experience technical difficulties with your Remote Visit, please have your visitor go to www.smartjailmail.com and click the CONTACT US button.  Have your visitor include the Western Virginia Regional Jail, your Housing Unit, the transaction date, your name, and their contact information.

Q. Can I still visit by video using the regular visitation systems at the Western Virginia Regional Jail, Montgomery County Jail, Roanoke County Jail and Franklin County Jail?
A.  Yes, you may continue to visit by using the standard video visitation system.     

Q. What happens if I miss my video visitation or forget to log on?
A. If you or the inmate miss your scheduled Remote Visit time for any reason and the visit does not start on both sides, the credits will be refunded back to your account and you can use the credits to schedule a visit for another time or send messages/photos instead.

Q. Are there any rules while my video visit is taking place?
A. Yes. All visits are subject to monitoring at any time, so any signs of indecency, including nudity or pornographic activities will result in termination of the visit and future visits.



If you have any questions or concerns involving technical support or financial issues related to this new platform please go to www.smartjailmail.com and click the “Contact Us” link.




Attorney Visitation